Terms, returns & privacy


We aim to get your order on its way as soon as payment shows in our account (weekdays only).
We use couriers, non-signature.
All prices include goods and services tax (GST) as shown at checkout.
Shipping is $10 flat-rate New Zealand wide, including rural.

Sorry, we don’t ship to other countries.

Payment terms

Our clinics require payment on the day of your treatment or appointment. You can pay by eftpos, credit card, online banking or cash. Your invoice has details of the total cost of your treatment or appointment. You can pay directly on your invoice by credit card if you prefer. Please note there is a 2.9% surcharge for credit card payments. International cards incur a further 1%. An admin fee of $35 may be added if your invoice is not paid by the due date. After we have emailed or posted you a reminder letter, a collections fee of 25% plus GST will be added if we engage a collections agency to collect your overdue invoice.

Returns and exchanges

If your goods arrive damaged, the product is faulty or we’ve sent the wrong product, we will replace them and refund the postage. Please email us within seven days of receipt and return the item to us in its original packaging. Please include your order reference number, with your name and address, and send as tracked postage.

If you’ve ordered the wrong item or changed your mind, we’ll refund or exchange it but we can’t replace products that have been opened or used. The postage is on you this time.

If you’ve made a mistake in your order please email us immediately: info@laseraesthetics.co.nz

Please send returns to:

Pamir House
Level 1, 39 Ghuznee Street
Wellington 6011


By visiting our website or shopping with us we take that as you’re okay about us emailing or contacting you from time to time with offers we think you’ll want to know about. You can always opt out of our emails.

Ours is a secure site.

Privacy statement

We collect personal information from you, including your:

  • name
  • contact information
  • location
  • computer or network
  • interactions with us
  • billing or purchase information.

We collect your personal information to:

complete a sale or when you sign up to receive news.
Providing some information is optional. If you choose not to enter an email address and contact phone number, we’ll be unable to complete the sale.

We keep your information safe by storing it securely.

You have the right to ask for a copy of any personal information we hold about you and to ask for it to be corrected if you think it is wrong. If you’d like a copy of your information, or to have it corrected, please contact us at info@laseraesthetics.co.nz or 0800 45 45 99 or Pamir House, Level 1, 39 Ghuznee Street, Wellington 6011.